SideByHome Terms of Service

Last updated October 23, 2026.

These terms are an agreement between Mouhamadou Dieng, doing business as SideByHome ("SideByHome", "we") and the business that creates an account ("you", the "Customer"). By creating an account or paying for a plan, you agree to them.

1. What SideByHome does

SideByHome creates and mails personalized postcards for home-improvement contractors. For each selected home, we use property information and publicly available listing photos to produce an AI-edited image showing that home with the improvement you offer (for example new siding), add your branding, offer and a QR code, and send the postcard through our print-and-mail provider. We report deliveries and QR scans back to you.

2. Your account

• You must be a business, at least 18, and able to enter this agreement for your company. The person who signs up confirms they have that authority.
• Keep your login private. You're responsible for activity on your account.
• The website, brand details and contact information you give us must be yours or ones you're authorized to use.

3. Plans, billing and quota

• Plans are billed monthly in advance through Stripe: Starter ($650/month, up to 250 homes and 2 ZIP codes) and Growth ($1,200/month, up to 600 homes and 4 ZIP codes), as shown at sign-up. Add-ons (+100 homes for $120) are charged when you buy them.
• Your billing month starts on the day of the month you first paid (for example the 20th to the 19th). Your plan's homes and any add-ons apply to that billing month; unused homes don't roll over.
• Upgrades apply right away with a prorated charge; downgrades apply at the start of the next billing period.
• If a payment fails, scheduled campaigns ("autopilot") pause until it's resolved.
• Prices may change with 30 days' notice by email; the change applies from your next billing period.
• Refunds: once a campaign is approved for mailing, printing and postage costs are committed and not refundable. A campaign that hasn't been approved can be canceled. Monthly fees are not prorated on cancellation; your plan runs to the end of the paid period.

4. Review and approval

Every campaign is reviewed before it prints. We may remove any card that doesn't meet our quality bar (for example an image that doesn't look like the home) and replace it with another home. You can ask us to drop specific addresses.

5. AI-edited images

• The "after" images are illustrations generated by AI to show what an improvement could look like. They are not photographs, measurements, quotes or guarantees of results, and colors may differ from real products.
• You won't present an image as a photo of completed work, and you're responsible for your offers, prices and any claims on your cards.

6. Your responsibilities

• Hold any licenses, registrations and insurance your trade requires where you work, and honor the offers on your cards.
• Use SideByHome only for lawful marketing of your own services. Don't target or exclude homeowners on the basis of a protected characteristic, and don't use homeowner information we provide for any purpose other than responding to people who contact you about your mailing.
• Respect opt-outs: if a homeowner asks not to be contacted, tell us and we'll add them to our do-not-mail list.

7. Homeowner data and opt-outs

We obtain property and owner information from public records and licensed data providers, and listing photos from public real-estate listings. Homeowners can opt out of all future SideByHome mailings at any time by emailing mdieng@sidebyhome.com; opted-out addresses are never mailed again for any customer. Our Privacy Policy explains what we collect and how.

8. Your brand content

You give us a license to use your name, logo, colors, website content and offers to create your cards, previews and reports, only for providing the service to you. You keep ownership of your brand.

9. Our service

• We aim to keep SideByHome running and to mail on the dates shown, but delivery times depend on the postal service, and we don't guarantee any number of scans, leads or sales.
• We may change features, or suspend an account that breaks these terms, after notice where reasonable.

10. Cancellation

You can cancel any time from Billing; your plan runs to the end of the paid period. Once you cancel, autopilot stops and no campaign can be scheduled to mail after that date; campaigns already approved to mail before it still mail, and campaigns scheduled for after it are canceled. We may end the agreement with 30 days' notice, or right away for a material breach.

11. Disclaimers and liability

• The service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
• Neither party is liable for indirect, incidental or consequential damages, or lost profits. Our total liability for any claim is limited to the fees you paid in the 3 months before the claim.
• You'll indemnify us against third-party claims arising from your offers, your services, or your misuse of homeowner information.

12. General

• Governed by the laws of the State of Maryland; courts in Prince George's County, Maryland.
• We may update these terms with 30 days' notice by email; continuing to use the service after that means you accept the update.
• Questions: mdieng@sidebyhome.com.